Returns Policy

30-Day Returns

You may return most items within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging and in the same condition you received them.

How to Return

To initiate a return:

• Email us at hello@prepessentials.com.au with your order number and reason for return
• We'll provide return instructions and a return address
• Ship the item back in its original packaging
• Once received and inspected, we'll process your refund or exchange

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or was incorrectly sent. We recommend using a tracked shipping service for your return.

Refunds

Refunds are processed within 5 business days of receiving the returned item. Refunds are issued to the original payment method. Please allow an additional 3–5 business days for the refund to appear in your account.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us at hello@prepessentials.com.au within 7 days of delivery. We'll arrange a return at no cost to you and send a replacement or full refund.

Exchanges

Want a different product? Contact us to arrange an exchange. Subject to availability, we'll swap the item and cover any price difference.

Non-Returnable Items

The following items cannot be returned:

• Items that have been opened or used
• Items not in their original packaging
• Items returned after 30 days

Consumer Rights

Our returns policy operates in addition to your rights under the Australian Consumer Law. If a product is faulty, not fit for purpose or doesn't match its description, you are entitled to a remedy regardless of our returns timeframe.

Contact

For return enquiries, email hello@prepessentials.com.au.